How can we help you? 

Please have a look at our frequently asked questions.

About Charlottagandolfo.com

Who is Charlottagandolfo.com?
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I want to partner with Charlottagandolfo.com.
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How to unregister from the Newsletter?
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Payments

What payment methods do you accept?
We accept debit cards and major credit cards: Visa, MasterCard, 2Checkout and PayPal. Before you add a card make sure that you can use it for recurring payments and online international transactions.
Is my payment information secure?
Charlotta Gandolfo clients are guaranteed maximum Credit Card security as all transactions are processed by PayPal. We recommend our clients to apply for e-commerce security pin codes provided by SSL-3D Secure, Secure Code by MasterCard.
Applicable Law
Disputes arising from these conditions will be ruled on according to European law. Charlotta Gandolfo follows Swedish Consumer Agency recommendations. For further information, visit www.konsumentverket.se. For further information about regulations within the EU, visit www.konsumenteuropa.se.

Your Account & Orders

Can I cancel my order?
Yes, you can cancel items or orders that haven’t entered the shipping process yet by visiting the Order Tracking page.

Shipping & Returns

Where does <em>Charlotta Gandolfo</em> ship to?
Charlotta Gandolfo offers free standard delivery on all orders worldwide.  Standard delivery means that the product is expected to arrive 15 days after your payment. Please note that free shipping automatically will be applied to your order at checkout.
What should I do if I need to return an item?
We hope you love your new item but if you, for any reason, would like to return or exchange your clothes we will happily help you at any time within 14 days of receipt. For full returns information you are provided a returns form by us by mail.
How will my order be shipped and where do I collect my parcel?
We ship all deliveries with DHL. DHL will notify you via your mobile phone or email regarding service point.
How can I track my parcel?
You will receive an order confirmation via email with a package ID/tracking number for your package. You can easily track the package at www.dhl.com .
Who may collect my package?
Only you may collect your package from DHL. ID will be required.