Terms & Conditions

Terms and conditions

We hope you will enjoy our simple and secure online purchasing. We offer our customers:

  • Worldwide free shipping
  • Customer service with easy returns
  • Secure payment



Orders can be made via the Charlotta Gandolfo web shop, by phone and by email.

Please contact us at [email protected] or +86 186 2186 1957 to make email or phone orders.



Payment can be made with Visa, MasterCard and PayPal.


Price changes

We reserve the right to adjust prices and any incorrect prices before and after handling an order.


Product information

We disclaim any liability for printing errors on our website. We strive to ensure that the presentation of our products is as close to reality as possible when it comes to shape and colours, but we cannot guarantee that all images will exactly reproduce a product’s true appearance.


Security and Confidentiality

Charlotta Gandolfo guarantees that it will never hand over your personal information or email address to third parties except where special grounds exist, e.g. that the police, prosecution service or similar requires the information. We will use your personal information for the purpose of fulfilling our obligations towards you. The delivery address is information our shipping partner will be provided with. You always have freedom of access to the personal information registered about you.

Age limit if you are under 18

If you are under 18 years old you must have your guardian’s permission to shop with us.


Force majeure

In the case of force majeure Charlotta Gandolfo’s obligations are suspended. If the period of force majeure exceeds two months both the customer and Charlotta Gandolfo have the right to revoke this agreement without any liability to pay damages. Force majeure refers among other things to industrial disputes, illness among personnel, transport disruptions, import/export prohibitions, natural disasters, abnormal market decline, major accidents and blockades etc., regardless of whether they have occurred at Charlotta Gandolfo or one of its suppliers.


Company information

Charlotta Gandolfo

[email protected]